Shipping & Processing Policy

Last updated: July 2026

Processing Times

Retail Orders (1–11 units)

Retail orders are decorated on demand. Processing times begin only after your design or artwork is approved. Most retail items are ready within 3–5 business days once the design is approved. You’ll receive an email when your order is placed and another when it ships or is ready for local delivery. If a specific sale or order window has different timelines, I’ll note that on the product page.

Bulk & B2B Orders (12+ units)

Bulk orders follow a different timeline because I don’t keep inventory on hand. Processing times begin only after your design, proof, or patch artwork is approved. Every bulk job requires inventory ordering, decoration ordering, and production time once everything arrives. Timelines vary based on decoration type. Please allow for 7-14 days after design approval.

Bulk timelines can shift slightly depending on order size, supplier delays, or seasonal volume. If your order has a firm event date, please reach out before ordering.

Shipping Options & Rates

Retail Orders (1–11 units)

Retail orders delivering to eligible Braintree ZIP codes may see a Free Braintree Delivery option at checkout. If it appears during checkout, you’re eligible.

Shipping rates are based on carrier pricing. Most retail orders ship for $14.95, which reflects current UPS and USPS rates for hats, tees, and similar items. Shipping is not marked up, it’s based on carrier charges.

Local pickup is available for select orders. Braintree American order pickup takes place at Hollingsworth Field in Braintree and is coordinated through your team contact or scheduled before a game or practice. If your order qualifies for local pickup, you’ll see the option at checkout and I’ll follow up with pickup details.

Bulk Orders (12+ units)

Select bulk-order products include Free B2B Delivery in eastern Massachusetts. If your business is located outside of the free delivery area, bulk orders ship at the actual carrier rate.

Order Tracking

Once your order ships, you’ll receive a tracking number by email. Tracking updates may take up to 24 hours to appear.

Delivery Issues

If your package is delayed, please check the tracking link first. If it appears lost or hasn’t moved for several days, feel free to reach out. Once a package is marked “Delivered” by the carrier, I’m unable to replace or refund it unless the carrier confirms an error.

Shipping Locations

I currently ship within the United States. If I expand to additional locations, I’ll update this page.

Incorrect Shipping Information

By placing an order, you confirm that your shipping information is accurate. If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend it.

Cancellations

Orders begin production shortly after they’re placed. Because of this, cancellations may not be possible once an order has entered processing. If you need help, contact me as soon as possible and I’ll check the status.

Questions

If you have any questions about shipping, delivery, or your order status, email me at info@redlinecreativestudio.com.